Welcome to the FAQ (Frequently Asked Questions) for digitellinc.com. Please review our comprehensive list of questions and the solutions to solve many common problems. If you need further assistance, please contact our staff by sending an email from the Customer Support page or calling us at 1.860.953.2900 between 9-5, M-F (Eastern). Questions regarding content can be directed to Digitell, Inc at 1.860.953.2900 or support@broadcastmed.io.
Q: I can't remember my Username or Password to login.
A: Click Login and then Forgot your password. Enter your email address you registered with and an automated email with your username and temporary password will be sent to the email address on your account. Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no longer valid, please contact Customer Support at 1.860.953.2900 to have it manually reset.
Q: I am trying to download a PDF or MP3 file associated with a session, and the file will not start to download.
A: File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request by clicking on the support link located on digitellinc.com and indicating the file you are attempting to download. Once the digitellinc.com support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator.